Practice Lead, Refugee and Protection, Refugee Status Unit | Auckland
|Position Type:||Ongoing - Full Time|
|Attachments:|| INZ PD - Practice Lead Refugee Protection April 2021.pdf (PDF, 639KB)
|Application Close Date:||22-Jun-2021|
- Newly created leadership role
- Lead a team of Technical Assessors
- Permanent role based in Auckland, CBD
About the Role:
This is a newly created role to provide leadership of quality standards and processes within the Refugee Status Unit (RSU). As the Practice Lead, you will lead a team of Technical Advisors with responsibilities that include quality management and technical training. You will ensure systems are transparent, well documented, up-to-date and easily accessible to those who require them (staff and clients/representatives). You will also provide technical advice including technical training to inform quality decision-making.
Being a great Practice Lead, Refugee and Protection – Refugee Status Unit means you will:
- Lead a team of technical specialists, and is responsible for technical and process advice
- Ensure quality systems and processes are in place to support quality refugee and protection decision-making
- Lead qualitative and quantitative assessment of risk across the refugee and protection system and support risk management in the refugee and protection decision-making process
- Support building a culture of high performing teams to drive quality and performance
- Support the Head of Operations and the Managers, Refugee and Protection by providing timely and quality technical advice and support
- Promote and drive consistent, quality work processes and practices across the business to inform quality decision-making
- Lead and co-ordinate the RSU's involvement in appeals to the Immigration and Protection Tribunal and in cases in the courts on behalf of Immigration New Zealand
- Work with internal and external stakeholders to ensure New Zealand has an effective refugee and protection system
- Provide accurate and timely advice and information to government and stakeholders on refugee and protection matters
- Identify business changes and risks, escalate as required and assist in devising strategies to effectively mitigate risk or accommodate change
- Understand your stakeholders and being able to build and maintain excellent relationships across the sector
- Be a part of the Refugee and Migrant Services Leadership Team and contributing to the operation of New Zealand's refugee system at a national level
Skills and experience required:
- A proven track record of experience in the application and interpretation of legislation, particularly in the refugee and protection and Immigration context
- In-depth knowledge of New Zealand and international refugee and protection law and how it relates to the immigration system as a whole and other laws and functions of government
- Strong knowledge of New Zealand's refugee and protection system and refugee status determination processes
- Experience in implementing quality processes and strategies designed to improve productivity and delivery of excellent customer service
- Experience in leading, coaching and mentoring others to achieve results and personal growth
- Experience in applying risk management concepts and techniques when making decisions and business operations
- Experience in management of quality processes, verification functions or business units, in a complex or global organisation
- Proven ability to develop trust, credibility and effective relationships with staff and a diverse range of colleagues, customers and stakeholders
- Bringing a broader perspective and horizon to build business leadership.
- Good knowledge and practical application of management tools such as financial, monitoring and reporting systems.
- A tertiary qualification in law – preferably in refugee and protection law, or human rights law
For your application to be considered you must be a New Zealand citizen or have New Zealand permanent residence. You must also be able to obtain and maintain a Top Secret New Zealand national security clearance (Check https://protectivesecurity.govt.nz/personnel-security/clearances/eligibility-tool/).
How to apply:
Click on the APPLY button below in order to be directed to our on-line careers website. You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter. For tracking and evaluation purposes, all applications must be submitted via our on-line process.
If you have any further questions please email Mel Holland at email@example.com quoting reference MBIE/1540535.
Applications close at 5.00pm Tuesday 22 June 2021.