Principal Operations Advisor - Technology Operations

Posted on 12-Mar-2018
Application Close Date: 26-Mar-2018
Job Details
Position Type:
Ongoing - Full Time
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MBIE's ICT branch provides valued services to our business customers.  Under the leadership of a new CIO we have recently undergone an operating model and structure change in order to lift our service delivery, increase the value we get for IT spend, and ensure we are ready to navigate an ever-changing digital world.  


About the role

As the Principal Operations Advisor you will be responsible for supporting the successful operation and continuous improvement of MBIE's ICT services. You will work closely with the commercial performance team and customer delivery team within the MBIE ICT branch, the vendor community, and suppliers to ensure service quality is maintained according to agreed service expectations including on a 7x 24 basis.

You willl contribute to the operations of the ICT Services, Platforms & Operations team that ensures MBIE ICT effectively manages and provides support on those activities that ICT have not outsourced. You will also provide capacity to deal with the inevitable 'extras' that come up irrespective of the multi-source outsourced model in place at MBIE.

The Principal Operations Advisor, ICT Services, Platforms & Operations is responsible for ensuring quality and consistency of advice and practices in relation to their contribution to the team's work.


Skills and Experience

Extensive experience in a variety of ICT Operations environments. Your experience will include in depth experience in, in one or a number of the following areas; IT service management; system management, integration activities and management of outsource vendor contracts. You'll also need skills in being able to coach and mentor others.



A relevant tertiary qualification in information management or equivalent knowledge, skills, and experience; and a commitment to ongoing professional development.


How to apply

Click on the APPLY button below in order to be directed to our on-line careers website.  You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter. For tracking and evaluation purposes, all applications must be submitted via our on-line process.

Please e-mail Spencer Wallace at  if you have any further questions.

Applications close at 5pm on the March 26th 2018

All applicants must have the legal right to live and work in New Zealand.