Service Centre Manager

Posted on 12-Sep-2017
Application Close Date: 24-Sep-2017
Job Details
Contact Centre
Position Type:
Ongoing - Full Time
Job Reference:
Note clipService Centre Manager PD Aug 2017.pdf (PDF, 353KB)
Job Description

Share This Job:
  • Do you want to be a highly influential part of our Service Centre team?
  • Do you have outstanding leadership ability to drive the delivery of world leading contact centre services
  • Permanent opportunity, Porirua location


Why work for us?

The MBIE Service Centre provides Contact Centre services to multiple business units within MBIE as well as external government agencies. Our vision is to be the government contact centre provider of choice, employer of choice and to be a multi award winning centre.


We have amazing people, a great culture, a big focus on innovation and we're in an exciting period of change with implementing a wealth of new technology.


The world we operate in is complex but exciting and we have a big part to play in helping MBIE to achieve its purpose of ‘Growing NZ for All'.


About the role.

The Service Centre Manager is a leadership position in MBIE and will bring their business understanding and perspective to work in partnership with other managers and staff.

The Service Centre Manager drives the delivery of world leading, best practice and cost effective contact centre services by providing leadership to staff based in MBIE's Service Centre locations. The emphasis in this role is on creating a culture of delivering consistent, high quality; customer focussed information and advice to MBIE's clients and continuously improving what we are doing.


Skills and experience required:

  • Proven experience leading and monitoring highly successful service delivery within a service centre or service delivery environment.
  • Demonstrated ability to coach and mentor people to achieve results.
  • Demonstrated ability to lead, motivate and develop effective teams.
  • Knowledge of best practice contact centre operational management approaches.
  • Strong relationship management skills at all levels of the organisation.
  • Proven ability to develop trust and credibility with managers and staff.
  • Must have legal right to live and work in NZ


About MBIE:

The purpose of the Ministry of Business, Innovation and Employment (MBIE) is to Grow New Zealand for All.  Our goal is to create a strong and high-performing economy by creating an environment that supports businesses to become more productive and internationally competitive.


How to apply:

Click on the APPLY button below in order to be directed to our on-line careers website.  You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter. For tracking and evaluation purposes, all applications must be submitted via our on-line process.


Email Monica Chow at quoting ref MBIE/1297175 if you have any further questions.


Applications close at 5pm on Sunday 24th September 2017.